These SMS Terms of Service apply to SMS and text messages sent by or on behalf of Kings Home Accommodation Ltd (“Kings Home Accommodation”, “we”, “us” or “our”).

Kings Home Accommodation Ltd is registered in England and Wales under company number 14221074.

1. SMS Messaging Programme

Kings Home Accommodation uses SMS to communicate with guests, prospective guests, people making bookings, corporate accommodation contacts, landlords, property owners and prospective property-management clients who have agreed to receive relevant messages.

Our SMS service is primarily used for customer service, booking and property-management communications.

Depending on your relationship with us, messages may include enquiry responses, quotation information, booking confirmations, reservation updates, payment or deposit reminders, guest-verification reminders, check-in and check-out information, property access instructions, stay updates, maintenance communications, customer-support responses and communications relating to a property-management enquiry or existing management relationship.

We may also send marketing SMS messages where separate appropriate consent has been obtained.

2. Consent to Receive SMS

We send SMS messages where you have provided the appropriate consent to receive them or where you have initiated an SMS conversation with us and we are responding within the scope of that conversation.

Consent applies only to the type of communications for which it was provided.

Providing a telephone number alone does not constitute consent to receive unrelated marketing messages.

Where marketing SMS messages are offered, marketing consent will be collected separately from consent for booking, customer-service or other informational messages.

Consent to receive marketing messages is not a condition of purchasing accommodation or using our property-management services.

3. Message Frequency

Message frequency varies.

The number of messages you receive depends on your enquiry, booking, stay, property-management matter and interactions with Kings Home Accommodation.

An active booking or ongoing customer-service matter may result in more frequent messages around verification, payment, arrival, the stay and departure.

4. Message and Data Rates

Message and data rates may apply.

Any charges will depend on your mobile network provider and tariff. Kings Home Accommodation does not control charges imposed by your mobile provider.

5. How to Opt Out – STOP

Reply STOP at any time to opt out of SMS messages from the relevant messaging programme.

After you send STOP, you may receive a final confirmation message acknowledging your request. No further messages covered by that SMS programme will be sent unless you subsequently provide valid consent to receive them again.

If you have an active booking or contractual relationship with us, opting out of SMS does not prevent Kings Home Accommodation from contacting you through another appropriate channel, such as email or telephone, where communication is necessary to administer that booking or relationship.

6. How to Get Help - HELP

Reply HELP for assistance.

You can also contact Kings Home Accommodation at:

Email: info@kingshomeaccommodation.co.uk
Telephone: 07846 888390
Website: https://www.kingshomeaccommodation.co.uk/

7. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

SMS delivery depends on telecommunications networks and service providers outside the control of Kings Home Accommodation. We cannot guarantee that every SMS will be delivered or received within a particular period.

8. Privacy

Your personal information is handled in accordance with the Kings Home Accommodation Privacy Policy:

https://www.kingshomeaccommodation.co.uk/privacy-policy

We do not sell, rent or transfer mobile numbers or SMS consent information for third-party marketing.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Communications platforms, telecommunications providers, aggregators and providers of text-message services may process information as necessary to operate and deliver the SMS service.

9. Marketing Messages

Marketing and promotional SMS messages will only be sent where Kings Home Accommodation has the appropriate consent required by applicable law and the messaging service being used.

Marketing consent is separate from consent to receive booking, customer-service or informational SMS messages.

You can withdraw marketing consent at any time by replying STOP.

10. Changes to These Terms

We may update these SMS Terms from time to time to reflect changes to our services, telecommunications requirements or applicable law.

The current version will remain publicly available on our website with the date of the latest update.

11. Contact Information

Kings Home Accommodation Ltd
Company number: 14221074
12 London Road
Morden
England
SM4 5BQ

Email: info@kingshomeaccommodation.co.uk
Telephone: 07846 888390
Website: https://www.kingshomeaccommodation.co.uk/